DirectSupport Service
DirectSupport is a new priority subscription based support service from GeoMEM Ltd.
under the InDepthInSight.com name.
As the name indicates it is a service to provide you with fast support -
direct from the developer and/or supplier of your software.
Provided under the DirectSupport service:
- At the Basic support level
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- Immediate attendance to your problem (within GeoMEM working hours). We know it's important that you get a solution as soon as possible.
- Telephone and email support to get the problem solved.
- At the Advanced support level
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We can directly access your computer to work with you to solve the problem. This can be achieved in a few minutes and involves no
complex setting-up or changes to your computer.
This powerful technology allows GeoMEM technicians to:
- Remotely install and set-up your software for you.
- Remotely operate your software to find where your problem is and thus help with diagnosis and troubleshooting.
- Transfer your data files immediately to GeoMEMs own computers for analysis, testing and correction.
You no longer need to dig around on your disk to find these.
- Transfer corrected files back onto your computer for you to use immediately.
- Transfer software updates straight onto your computer and install them for you, then check that your system is operating correctly.
- Provide interactive training on sections of the software - on-screen chat is provided. So you can learn by one-to-one example,
rather than from on-line presentations or class training (see Training services)
By allowing direct access to GeoMEM technicians the time to find the source of a problem can be cut by at least 50% -
saving you time and money and getting your system working quickly.
Throughout this unique form of support and training you are in control of your computer - you can stop the session at any time.
To take advantage of DirectSupport you will require a broadband connection to the computer with the problem.
The recommended minimum connection speed (download) is 512 Mbit/s.
Pricing for this priority support service is based on the system you wish to have supported.
How have we done in the past?
Comments from previous recipients of support from GeoMEM:
"Everybody is satisfied now... Thank you very much for your excellent and fast support!!!"
- Stephan Stutz - Abt. Messtechnik, Stump ForaTec AG, Switzerland
"Thanks, you're always on top of things as usual."
- JP Fortier, JexPlore iNc, Val D�Or, Quebec.
